Reality Based Group encourages train employees using mystery shopping insights by sharing graphs, charts, and narratives that reveal customer-facing strengths and weaknesses. Managers can present report findings individually, in group meetings, via internal communications, or through role-playing scenarios. Such tools also support new-hire orientation and ongoing refreshers by illustr... https://www.realitybasedgroup.com/business/how-to-use-mystery-shopping-reports-to-engage-employees/