The choice of the right automation tool will directly affect the customer experience and efficiency. This blog post by Xcelore analyzes how basic chatbots are different from AI solutions in regard to their ability to adapt, intelligence, and ability to learn. The debate on Chatbot vs. conversational AI Chatbots illustrate the advantages of AI-driven systems designed for more intricate... https://dev.to/arun_singh_a63371b84e8ed2/chatbot-vs-conversational-ai-chatbots-key-differences-explained-7lh